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Contacting Lazy One Canada

Before contacting Lazy One please check below to see if our FAQ answers your question.

Shipping

My order is over $100, why is the Free Shipping method not applying to my order?
Please note that our Free Shipping Method is available to orders shipping within Canada. The order subtotal must be over $100.00 (Before TAXES) and no other coupons can be combined with this offer.
When will my order ship?

Lazy One Canada orders are usually shipped within 2-3 business days. You will receive an email once your order has shipped and there will be a tracking number included along with your full shipping details. If we have any questions regarding your order, we will contact you through the email address & phone number you provided when you placed your order.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. Lazy One Canada currently accepts orders within Canada. We thank you for your interest in Lazy One Canada Products.

General FAQ's

Have you received my order?
If your order has gone through, Lazy One Canada will send an email to the email address you provided when you placed your order. There will be an order number included in the email for your reference. If we have any questions regarding your order, we will contact you through the phone number and email address you provided when you placed your order.
I’ve received my order and would like to do an exchange/return.

LazyOne Canada will exchange items as long as they have been unworn, unwashed, with tags intact and copy of original receipt within 30 days of purchase.

Returns will be accepted for items that are unworn, unwashed, with tags intact and copy of original receipt within 14 days of purchase.

If you purchased your order online at www.lazyone.ca and you need to do an exchange or return, please ship the item(s) back to us at the address listed below. Please be sure to include a note explaining what it is that you would like us to do with the item(s) that you are sending back. For example; if you need an exchange or refund, what item(s) you would like instead of the one(s) you are sending to us, including size and any other details or instructions.

LazyOne Canada
101 – 19652 86 Ave
Langley, BC
V2Y 1Z5

Phone: 604-882-9211
Toll Free: 1-855-529-9968
Fax: 604-888-7191

Are there any retail locations in my area?

Please check out Store Locations page for details.

How will I know if the items will fit me?

Please check our Size Charts for sizing information.

Do you offer a discount on large / bulk orders?

Lazy One Canada enjoys keeping customers happy. If you are placing a large quantity or high priced order and would like to know if you are eligible for a discount, please fill in the form below and someone will get back to you within 1 business day.

I am a retailer looking for wholesale information. Who should I contact?

Please fill out the contact form below and we will respond to your enquiry.

Why am I getting charged GST twice?

In short, you are not getting charged GST twice at all, childrens and adult items are charged taxes differently. For instance you may notice on your order some orders have "GST (Kids Clothes) 5%", "GST (5%) Quebec", as well as "QST (9.975%) Quebec".  The provincial tax is not charged on kids clothing, only GST. The rest of the items in your shopping cart (adult items) are charged the appropriate taxes for the province you are in.

Contact Us

Is your question still unanswered? You may fill out the form below or call us at 1-855-529-9968 and our Customer Service Representative will respond to you within 1 business day.

You will receive a confirmation email once your enquiry has been received at our Head Office. If you do not receive an email, please check your Spam/Junk Email Folder. If you do not receive a confirmation email, please confirm that you’ve included your correct email address.

Please submit your enquiry only once to ensure quick response time.

Thank you for contacting us at Lazy One Canada.

 

Head Office Hours of Operation
Monday - Friday: 8am – 4pm PST
Closed Weekends and Holidays

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